Refund Policy

If you buy a Noetra plan for your own account, you can have a full refund within 14 days of purchase if you have attempted fewer than 30 questions since the purchase. You do not need to give a reason. A question counts as attempted once you have answered it, in a mock paper or in practice, so a free paper you sat before buying does not count. For an upgrade, the 14 days and the 30 questions both count from the upgrade purchase. School licences are not covered by this guarantee; they are covered by the school’s agreement with us instead.

Outside the guarantee, we do not offer change-of-mind refunds, because mocks, solutions and analysis have their value once they have been seen or attempted. If you bought a plan by mistake and have not used any paid content, contact us even after 14 days and we will review the request fairly. Your statutory rights, described in sections 4 and 5, apply in every case.

Email support@noetra.app from the address on your Noetra account, including the Stripe receipt or payment reference if you have it. For the guarantee, your request must reach us within 14 days of purchase.

We issue approved refunds within 14 days of your request, to the original payment method. Your bank or card provider may take a further 5 to 10 working days to show it. If Stripe provides a receipt link, keep it for your records.

If a paid plan is refunded, we may remove the paid entitlement from the relevant Noetra account. Free account access and any features available to free users may remain available.

Noetra is digital content and digital services. At checkout, we ask you to agree to your access starting straight away and to acknowledge that this means you lose the 14-day right to cancel that would otherwise apply. The refund guarantee in section 1 is offered in addition to your legal rights. This policy does not remove rights you have under consumer law.

If you were charged twice by mistake, paid for access that was not supplied, or the digital content is faulty, not as described or not fit for purpose, email support@noetra.app. Your statutory consumer rights still apply and are not limited by this policy.

We may refuse a refund under the guarantee, or any other refund we are not legally required to give, where there is evidence of fraud, account sharing, chargeback abuse, scraping, copying, resale of content, or another serious breach of the Terms of Service. This does not affect statutory rights that cannot be excluded.